FAQs

Please read our faqs below. You can also email our customer service on info@xincaifloor.com.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

General

1. What products do you manufacture?

2. Do you provide customized flooring solutions?

3. Do you support OEM and private label orders?

4. Can I request samples before placing an order?

Shipping

1. Which countries do you export to?

2. Do you support international shipping?

3. How are the products packed for shipment?

4. Can you help with shipping arrangements?

Payment

1. What payment terms do you accept?

2. Do you require a deposit before production?

3. Can I get a quotation before making payment?